Novartis Consumer Health has decided to issue a voluntary recall to consumers, retail customers and wholesalers in the US because the child-resistant feature of the bottle cap may not function properly, enabling the cap to be removed with the tamper-evident seal still in place.
Please click here to see the full listing of recalled products including Lot and NDC numbers to determine if you are in possession of one of these recalled products. The lot number is located on the bottom panel of the box and on the left side of the label on the bottle, please click here to view examples. The NDC number is located on the upper right corner of the front panel of the box for Triaminic®, and the upper left corner of the front of the bottle for Theraflu®. Please click here to view examples.
We are instructing consumers, our retail partners and wholesalers to return the products for a full refund. See below for information on how to return impacted products.
To view the recall FAQ, please click here.
Consumers with additional questions are encouraged to contact the Novartis Consumer Relationship Center at 1-866-553-6742 (available Monday-Saturday 8 a.m. to midnight Eastern Time).
How to Return the Recalled Product
To return a recalled product and obtain a refund, please follow these steps:
Check your Novartis OTC product to see if it has been affected by this recall. Click here for the product list.
Download the appropriate refund form by clicking the attached links: Theraflu®Refund Form and Triaminic® Refund Form.
Please follow the specific instructions on each form to ensure that your request gets processed properly.
Contact Consumer Relationship Center
Consumers can contact the Novartis Consumer Relationship Center via email at Novartisotc.firstname.lastname@example.org or call 866-553-6742, Monday-Saturday 8 a.m. – midnight Eastern Time, for information on the voluntary recall and how to return the affected products and receive reimbursement.